Technical Support Specialist
Full Time
Remote
We’re looking for a Technical Support Specialist to assist users across Oxy’s products — answering questions, resolving issues, and turning frustration into confidence. You’ll be the first line of human support, ensuring a smooth experience for users of platforms like Homiio, Sindi, and Mention.
At Oxy, we’re building ethical tools for everyday life — housing, legal help, and social connection — and our users count on us to be there when something doesn’t work. As a Technical Support Specialist, your job is to respond quickly, solve issues efficiently, and always bring a helpful, human touch.
You’ll help real people — tenants, families, tech users — get unstuck and feel supported, while working closely with our product and engineering teams to improve the platform.
What You’ll Do
Provide fast, friendly, and clear support via chat, email, and other channels (Intercom, Telegram, etc.).
Troubleshoot technical issues, bugs, and user errors across mobile (React Native), web apps, and backend services.
Escalate and track bugs, feature requests, and feedback using tools like Linear, Notion, GitHub, or Slack.
Help document known issues and create internal/external help articles.
Assist with onboarding new users and explaining product functionality in a clear, simple way.
Work cross-functionally with product, design, and dev to improve user experience based on real support data.
What We’re Looking For
Previous experience in technical support, help desk, or user-facing tech roles.
Strong communication skills — clear, empathetic, and calm under pressure.
Comfortable with web/mobile apps, troubleshooting, and support tools.
Familiarity with React, APIs, or basic debugging is a plus (but not required).
Passion for ethical tech and helping real people navigate digital platforms.
Fluent in English; Spanish or Catalan is a plus.
Why Join Us
Support users of tools that actually make a difference in people’s lives.
Join a startup with deep purpose and a collaborative, remote-first culture.
Be the voice of the user and help shape how our platforms evolve.
Work closely with multiple teams and gain experience across the product lifecycle.
Flexible schedule, async-friendly, and space to grow into new roles.
If you love helping people, solving problems, and being part of something meaningful — you’ll fit right in.
Who are we looking for? 🤝
If you're someone eager to create something big, unafraid to innovate, and passionate about technology, we want to talk to you.
What about the money? 💰
Be honest, you were probably wondering. The reality is that Oxy is just starting out and we’re not generating revenue yet, so we can’t offer an immediate salary at the moment. However, the idea is that once the project takes off, we’ll be able to fairly reward those who have been here from the beginning. If you’re looking for an opportunity to learn, grow, and be part of something big from the ground up, this is your chance.
Technical Support Specialist
Full Time
Remote
We’re looking for a Technical Support Specialist to assist users across Oxy’s products — answering questions, resolving issues, and turning frustration into confidence. You’ll be the first line of human support, ensuring a smooth experience for users of platforms like Homiio, Sindi, and Mention.
At Oxy, we’re building ethical tools for everyday life — housing, legal help, and social connection — and our users count on us to be there when something doesn’t work. As a Technical Support Specialist, your job is to respond quickly, solve issues efficiently, and always bring a helpful, human touch.
You’ll help real people — tenants, families, tech users — get unstuck and feel supported, while working closely with our product and engineering teams to improve the platform.
What You’ll Do
Provide fast, friendly, and clear support via chat, email, and other channels (Intercom, Telegram, etc.).
Troubleshoot technical issues, bugs, and user errors across mobile (React Native), web apps, and backend services.
Escalate and track bugs, feature requests, and feedback using tools like Linear, Notion, GitHub, or Slack.
Help document known issues and create internal/external help articles.
Assist with onboarding new users and explaining product functionality in a clear, simple way.
Work cross-functionally with product, design, and dev to improve user experience based on real support data.
What We’re Looking For
Previous experience in technical support, help desk, or user-facing tech roles.
Strong communication skills — clear, empathetic, and calm under pressure.
Comfortable with web/mobile apps, troubleshooting, and support tools.
Familiarity with React, APIs, or basic debugging is a plus (but not required).
Passion for ethical tech and helping real people navigate digital platforms.
Fluent in English; Spanish or Catalan is a plus.
Why Join Us
Support users of tools that actually make a difference in people’s lives.
Join a startup with deep purpose and a collaborative, remote-first culture.
Be the voice of the user and help shape how our platforms evolve.
Work closely with multiple teams and gain experience across the product lifecycle.
Flexible schedule, async-friendly, and space to grow into new roles.
If you love helping people, solving problems, and being part of something meaningful — you’ll fit right in.
Who are we looking for? 🤝
If you're someone eager to create something big, unafraid to innovate, and passionate about technology, we want to talk to you.
What about the money? 💰
Be honest, you were probably wondering. The reality is that Oxy is just starting out and we’re not generating revenue yet, so we can’t offer an immediate salary at the moment. However, the idea is that once the project takes off, we’ll be able to fairly reward those who have been here from the beginning. If you’re looking for an opportunity to learn, grow, and be part of something big from the ground up, this is your chance.
Technical Support Specialist
Full Time
Remote
We’re looking for a Technical Support Specialist to assist users across Oxy’s products — answering questions, resolving issues, and turning frustration into confidence. You’ll be the first line of human support, ensuring a smooth experience for users of platforms like Homiio, Sindi, and Mention.
At Oxy, we’re building ethical tools for everyday life — housing, legal help, and social connection — and our users count on us to be there when something doesn’t work. As a Technical Support Specialist, your job is to respond quickly, solve issues efficiently, and always bring a helpful, human touch.
You’ll help real people — tenants, families, tech users — get unstuck and feel supported, while working closely with our product and engineering teams to improve the platform.
What You’ll Do
Provide fast, friendly, and clear support via chat, email, and other channels (Intercom, Telegram, etc.).
Troubleshoot technical issues, bugs, and user errors across mobile (React Native), web apps, and backend services.
Escalate and track bugs, feature requests, and feedback using tools like Linear, Notion, GitHub, or Slack.
Help document known issues and create internal/external help articles.
Assist with onboarding new users and explaining product functionality in a clear, simple way.
Work cross-functionally with product, design, and dev to improve user experience based on real support data.
What We’re Looking For
Previous experience in technical support, help desk, or user-facing tech roles.
Strong communication skills — clear, empathetic, and calm under pressure.
Comfortable with web/mobile apps, troubleshooting, and support tools.
Familiarity with React, APIs, or basic debugging is a plus (but not required).
Passion for ethical tech and helping real people navigate digital platforms.
Fluent in English; Spanish or Catalan is a plus.
Why Join Us
Support users of tools that actually make a difference in people’s lives.
Join a startup with deep purpose and a collaborative, remote-first culture.
Be the voice of the user and help shape how our platforms evolve.
Work closely with multiple teams and gain experience across the product lifecycle.
Flexible schedule, async-friendly, and space to grow into new roles.
If you love helping people, solving problems, and being part of something meaningful — you’ll fit right in.
Who are we looking for? 🤝
If you're someone eager to create something big, unafraid to innovate, and passionate about technology, we want to talk to you.
What about the money? 💰
Be honest, you were probably wondering. The reality is that Oxy is just starting out and we’re not generating revenue yet, so we can’t offer an immediate salary at the moment. However, the idea is that once the project takes off, we’ll be able to fairly reward those who have been here from the beginning. If you’re looking for an opportunity to learn, grow, and be part of something big from the ground up, this is your chance.