Customer Support Specialist
Full Time
Remote
As a Customer Support Specialist, you'll assist users through various channels, troubleshoot issues, maintain help articles, and gather feedback. Ideal candidates have customer support experience, excellent communication skills, and a passion for helping others, with a focus on ethical tech products.
Oxy builds ethical tech for real people — and real people sometimes need help. As our Customer Support Specialist, you’ll be on the frontlines of that experience. You’ll answer questions, solve problems, and guide users with clarity and empathy, ensuring they feel seen and supported every step of the way.
This is more than ticket resolution. It’s about creating a support experience that reflects our values — human, ethical, and helpful.
What You’ll Do
Respond to user questions and issues across chat, email, Telegram, and other channels.
Troubleshoot basic product issues or guide users through steps clearly and patiently.
Escalate bugs or technical issues to the relevant team, and follow up to ensure resolution.
Maintain clear, user-friendly help articles and internal documentation using Notion or Intercom.
Collect feedback and identify patterns to help improve our products and user flows.
Help new users onboard smoothly and understand the value of our tools.
What We’re Looking For
Previous experience in customer support, help desk, or user-facing roles.
Excellent written communication skills — clear, calm, and kind.
Comfortable learning and explaining digital tools (apps, web platforms).
Familiarity with tools like Intercom, Notion, Slack, or Telegram is a plus.
Empathetic, detail-oriented, and driven to help people.
Fluent in English (Spanish or Catalan a bonus).
Why Join Us
Help users of ethical products that genuinely improve lives.
Join a mission-driven team where support is seen as core to the experience — not an afterthought.
Work async, remotely, and with a lot of trust and flexibility.
Contribute to a culture of clarity, purpose, and collective care.
Grow with a team that values your voice and your role in our ecosystem.
If you love solving problems, making people feel heard, and supporting tools that matter — this is the place for you.
Who are we looking for? 🤝
If you're someone eager to create something big, unafraid to innovate, and passionate about technology, we want to talk to you.
What about the money? 💰
Be honest, you were probably wondering. The reality is that Oxy is just starting out and we’re not generating revenue yet, so we can’t offer an immediate salary at the moment. However, the idea is that once the project takes off, we’ll be able to fairly reward those who have been here from the beginning. If you’re looking for an opportunity to learn, grow, and be part of something big from the ground up, this is your chance.
Customer Support Specialist
Full Time
Remote
As a Customer Support Specialist, you'll assist users through various channels, troubleshoot issues, maintain help articles, and gather feedback. Ideal candidates have customer support experience, excellent communication skills, and a passion for helping others, with a focus on ethical tech products.
Oxy builds ethical tech for real people — and real people sometimes need help. As our Customer Support Specialist, you’ll be on the frontlines of that experience. You’ll answer questions, solve problems, and guide users with clarity and empathy, ensuring they feel seen and supported every step of the way.
This is more than ticket resolution. It’s about creating a support experience that reflects our values — human, ethical, and helpful.
What You’ll Do
Respond to user questions and issues across chat, email, Telegram, and other channels.
Troubleshoot basic product issues or guide users through steps clearly and patiently.
Escalate bugs or technical issues to the relevant team, and follow up to ensure resolution.
Maintain clear, user-friendly help articles and internal documentation using Notion or Intercom.
Collect feedback and identify patterns to help improve our products and user flows.
Help new users onboard smoothly and understand the value of our tools.
What We’re Looking For
Previous experience in customer support, help desk, or user-facing roles.
Excellent written communication skills — clear, calm, and kind.
Comfortable learning and explaining digital tools (apps, web platforms).
Familiarity with tools like Intercom, Notion, Slack, or Telegram is a plus.
Empathetic, detail-oriented, and driven to help people.
Fluent in English (Spanish or Catalan a bonus).
Why Join Us
Help users of ethical products that genuinely improve lives.
Join a mission-driven team where support is seen as core to the experience — not an afterthought.
Work async, remotely, and with a lot of trust and flexibility.
Contribute to a culture of clarity, purpose, and collective care.
Grow with a team that values your voice and your role in our ecosystem.
If you love solving problems, making people feel heard, and supporting tools that matter — this is the place for you.
Who are we looking for? 🤝
If you're someone eager to create something big, unafraid to innovate, and passionate about technology, we want to talk to you.
What about the money? 💰
Be honest, you were probably wondering. The reality is that Oxy is just starting out and we’re not generating revenue yet, so we can’t offer an immediate salary at the moment. However, the idea is that once the project takes off, we’ll be able to fairly reward those who have been here from the beginning. If you’re looking for an opportunity to learn, grow, and be part of something big from the ground up, this is your chance.
Customer Support Specialist
Full Time
Remote
As a Customer Support Specialist, you'll assist users through various channels, troubleshoot issues, maintain help articles, and gather feedback. Ideal candidates have customer support experience, excellent communication skills, and a passion for helping others, with a focus on ethical tech products.
Oxy builds ethical tech for real people — and real people sometimes need help. As our Customer Support Specialist, you’ll be on the frontlines of that experience. You’ll answer questions, solve problems, and guide users with clarity and empathy, ensuring they feel seen and supported every step of the way.
This is more than ticket resolution. It’s about creating a support experience that reflects our values — human, ethical, and helpful.
What You’ll Do
Respond to user questions and issues across chat, email, Telegram, and other channels.
Troubleshoot basic product issues or guide users through steps clearly and patiently.
Escalate bugs or technical issues to the relevant team, and follow up to ensure resolution.
Maintain clear, user-friendly help articles and internal documentation using Notion or Intercom.
Collect feedback and identify patterns to help improve our products and user flows.
Help new users onboard smoothly and understand the value of our tools.
What We’re Looking For
Previous experience in customer support, help desk, or user-facing roles.
Excellent written communication skills — clear, calm, and kind.
Comfortable learning and explaining digital tools (apps, web platforms).
Familiarity with tools like Intercom, Notion, Slack, or Telegram is a plus.
Empathetic, detail-oriented, and driven to help people.
Fluent in English (Spanish or Catalan a bonus).
Why Join Us
Help users of ethical products that genuinely improve lives.
Join a mission-driven team where support is seen as core to the experience — not an afterthought.
Work async, remotely, and with a lot of trust and flexibility.
Contribute to a culture of clarity, purpose, and collective care.
Grow with a team that values your voice and your role in our ecosystem.
If you love solving problems, making people feel heard, and supporting tools that matter — this is the place for you.
Who are we looking for? 🤝
If you're someone eager to create something big, unafraid to innovate, and passionate about technology, we want to talk to you.
What about the money? 💰
Be honest, you were probably wondering. The reality is that Oxy is just starting out and we’re not generating revenue yet, so we can’t offer an immediate salary at the moment. However, the idea is that once the project takes off, we’ll be able to fairly reward those who have been here from the beginning. If you’re looking for an opportunity to learn, grow, and be part of something big from the ground up, this is your chance.